Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Techpool Inc., a Delaware corporation (“Techpool,” “we,” “us,” or “our”). They govern your access to and use of Techpool: our web platform, the Instant Capture and Techpool mobile apps, this website, and related services (together, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are using Techpool on behalf of a company, you agree on its behalf and confirm that you have the authority to do so.

Please read Section 15. It requires that disputes be resolved by binding individual arbitration instead of in court, and it waives jury trials and class actions.

1. The Service

Techpool is an AI-native platform for field operations and manufacturing. It brings scheduling, field reports, certificates, calibration, expenses, and a shared knowledge base into one place, and uses AI to structure what your team captures in the field into usable records. The Service is built for business use.

2. Accounts, Companies & Roles

• You need an account to use the Service. Keep your login details secure and do not share them. You are responsible for activity under your account.
• Work in Techpool happens inside a company workspace. A person may belong to more than one company, with a role in each (such as Owner, Admin, Technician, or Client).
• Company Owners and Admins are responsible for who they invite, the roles they grant, and how their team uses the Service.
• You must be at least 18 years old and able to enter a binding contract, and you must provide accurate account information. The Service is not intended for anyone under 18.

3. Acceptable Use

You agree not to:

• use the Service to break the law or infringe someone else’s rights;
• upload content you do not have the right to share, or that is harmful or misleading;
• attempt to access, disrupt, or reverse-engineer the Service or other customers’ data;
• use the Service to build a competing product, or copy, modify, or create derivative works of it; or
• resell or provide the Service to third parties except as your plan allows.

Techpool and its licensors own the Service, including its software, design, and trademarks. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service while you comply with them. If you send us feedback, we may use it freely without obligation to you.

4. Your Content and Data

You and your company own the data you put into Techpool: photos, video, voice notes, measurements, reports, expenses, and other records (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, copy, transmit, and display Customer Data, with the right to sublicense these rights to the service providers that help us operate the Service, in each case as needed to provide, secure, and support the Service and as described in Section 5. You are responsible for having the right to capture and upload that data, including any personal data of your staff or customers, and for the legality of how you collect and use it.

5. AI Features and How We Use Data

Techpool uses AI to transcribe, structure, and draft content from your captures. To do this we send the relevant text, images, and audio to AI service providers that process it for us. AI output can contain errors, so you are responsible for reviewing it before relying on it.

We use Customer Data, including receipt images and the corrections you make to AI-generated content, to train and improve our own AI models and the Service. We may also use aggregated data that cannot identify you, your company, or your customers. We do not sell your Customer Data. Companies on the Enterprise plan may ask us to route decision-model requests only to providers that operate under zero-data-retention terms.

6. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. If these Terms and the Privacy Policy conflict on how personal data is collected or used, the Privacy Policy controls.

7. Plans and Billing

Techpool offers paid subscription plans. Paid plans are billed in advance for the period you choose, and fees are non-refundable except where required by law. Prices exclude taxes, which are added where required. We may change pricing for future billing periods with reasonable notice. Payments made on the web are processed by Stripe. The Billing Terms & Conditions you accept when you pay apply in addition to these Terms and control on billing matters.

Subscriptions renew automatically each month or each year, depending on the billing cycle you select, until you cancel. Your payment method on file is charged on each renewal date. Individual plans are paid single-user accounts for people working outside a company workspace. You can cancel at any time from Billing in Techpool. If you subscribed through the Apple App Store or Google Play, you cancel in your Apple ID or Google Play subscription settings, and that store handles the billing. Cancellation stops future renewals and takes effect at the end of the period you have already paid for, so you keep access until then. The amount charged on each renewal reflects your then-current seats, add-ons, and discounts.

8. Third-Party Services

If you install our iOS app, the license in Section 3 is between you and Techpool only, not Apple. Apple has no obligation to maintain or support the app and is not responsible for claims relating to it, and Apple is a third-party beneficiary of these Terms as to the iOS app. The equivalent applies to Google Play for the Android app.

If your company takes payments from its own customers through the Service, those payments are processed by Stripe under Stripe’s terms. Techpool is not a party to those transactions and is not responsible for refunds, chargebacks, or disputes between you and your customers.

The Service works with third-party services, such as sign-in with Google or Apple, Stripe for payments, and accounting integrations you choose to connect, such as QuickBooks. Those services are governed by their own terms and privacy policies. We are not responsible for them, and you use them at your own risk.

9. Availability and Disclaimer

We work hard to keep Techpool available and reliable, but features may change as the product evolves. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF OR DAMAGE TO DATA, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TECHPOOL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ALL THEORIES OF LIABILITY COMBINED, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO TECHPOOL FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED DOLLARS ($100).

The exclusions in this Section do not apply to amounts you owe Techpool, to a party’s indemnification obligations for third-party claims, or to a party’s fraud or willful misconduct. These limits are an essential basis of the bargain and apply even if a limited remedy fails of its essential purpose. Nothing in these Terms limits any right or liability that cannot lawfully be limited.

11. Indemnification

You will defend and indemnify Techpool and its officers, employees, and agents against third-party claims, and the resulting losses and reasonable attorneys’ fees, arising from Customer Data, from your use of the Service in violation of these Terms or the law, or from your violation of anyone else’s rights. We will tell you promptly of any claim, and you will not settle a claim that imposes obligations on Techpool without our written consent.

12. Termination

You may stop using the Service at any time. We may suspend or end access if these Terms are breached or to protect the Service or other users. You can request an export of your Customer Data before your account is closed. What happens to your data after cancellation is described in the Billing Terms & Conditions and the Privacy Policy. Sections 3, 4, 5, and 9 through 17 survive termination.

13. Copyright and DMCA

If you believe that content on the Service infringes your copyright, send a written notice to our designated copyright agent, identified below. To be effective, the notice must include:

• your physical or electronic signature;
• identification of the copyrighted work you claim is infringed;
• identification of the material you claim is infringing and enough information for us to locate it;
• your name, address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

On receiving a valid notice we may remove or disable access to the material and notify the person who posted it. That person may send a counter-notice, and we may restore the material as the law allows. We will terminate the accounts of users who are repeat infringers in appropriate circumstances.

Designated Copyright Agent
Copyright Agent, Techpool Inc.
c/o Guten Group US Holdings, Inc., 7901 4th St N #33479, St. Petersburg, FL 33702, USA
Phone: +1 (727) 297-1354
Email: dmca@techpool.tech
U.S. Copyright Office DMCA designation number: registration pending

14. Governing Law

These Terms, and any dispute arising out of or relating to them or the Service, whether in contract, tort, statute, or otherwise, are governed by the laws of the State of Florida, without giving effect to any choice-of-law or conflict-of-laws rule that would apply the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, this choice of law does not deprive you of any protection of the law of your state of residence that cannot be waived by agreement.

15. Dispute Resolution and Arbitration

• Binding arbitration.Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including their formation, validity, interpretation, breach, or termination, and including whether a dispute is subject to arbitration (a “Dispute”), will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules in effect when the demand is filed. If you are an individual using the Service for personal purposes, the AAA Consumer Arbitration Rules and Consumer Due Process Protocol govern fees and procedure where they require. The arbitrator decides questions of scope and enforceability. Judgment on the award may be entered in any court of competent jurisdiction. This Section may also be invoked by Techpool’s affiliates, officers, directors, and employees.
• Seat and arbitrator. The seat of the arbitration is Pinellas County, Florida. Hearings will be held there or by video conference. If you are an Individual subscriber using the Service for personal purposes, you may elect to have any hearing held by video or telephone conference or in the county where you live, as the AAA Consumer Arbitration Rules provide. A single arbitrator, who is a Florida-admitted attorney with at least ten years of commercial experience where available, will apply Florida law and has no authority to award damages excluded by Section 10.
• Court relief.Either party may apply to the courts named below for a temporary restraining order, preliminary injunction, or other interim relief to protect confidential information, intellectual property, or the status quo while arbitration is pending. Doing so does not waive arbitration. Final relief is for the arbitrator. You agree that unauthorized use of the Service or of Techpool’s intellectual property would cause Techpool irreparable injury, and that Techpool may obtain such interim relief without proof of actual damages and on a nominal bond, to the extent the court permits.
• Courts. Any court proceeding permitted above, any proceeding to compel arbitration, and any proceeding to confirm, enforce, modify, or vacate an award will be brought exclusively in the Circuit Court of the Sixth Judicial Circuit in and for Pinellas County, Florida, or, where federal jurisdiction exists, the U.S. District Court for the Middle District of Florida, Tampa Division. Each party submits to those courts and waives any objection to venue or inconvenient forum.
• Fees and costs.Where the AAA Consumer Arbitration Rules apply to an Individual subscriber, filing, administrative, and arbitrator fees are allocated as those rules provide, and nothing in this Section requires you to pay Techpool’s attorneys’ fees or costs unless the arbitrator finds your claim was frivolous or brought in bad faith. In all other Disputes, the prevailing party may recover its reasonable attorneys’ fees, expert fees, costs, and expenses, including all AAA administrative fees, arbitrator compensation, and every other arbitration-related cost, as determined by the arbitrator or court.
• Individual basis only. Each Dispute will be arbitrated on an individual basis. You and Techpool waive any right to bring or take part in a class, collective, consolidated, or representative action or arbitration. If this waiver is held unenforceable as to a claim, that claim will proceed only in the courts named above, and the rest of this Section still applies.
• Public injunctive relief. If a court or arbitrator determines that a request for public injunctive relief may not be waived under applicable law, that request may proceed only in the courts named above and will be stayed until the arbitrable claims are resolved.
• Jury waiver. To the extent any Dispute is heard in court, each party knowingly and voluntarily waives trial by jury.
• Law and confidentiality. This Section is governed by the Federal Arbitration Act and, to the extent consistent with it, the Revised Florida Arbitration Code. The existence, content, and result of any arbitration are confidential, except as needed to enforce an award or as the law requires. Nothing here restricts you from communicating with a government agency.

16. Changes to These Terms

We may update these Terms as the Service grows. If we make a material change, we will give at least 30 days’ notice by email or in the Service before it takes effect, and you may cancel before then if you do not agree. We may ask you to accept the updated Terms. Continuing to use the Service after a change takes effect means you accept the updated Terms. A change does not alter Sections 14 and 15 for any Dispute that arose before the change.

17. General

These Terms, together with the Privacy Policy and the Billing Terms & Conditions, are the entire agreement between you and Techpool about the Service. If a provision is found unenforceable, it will be limited to the minimum extent needed and the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them. You consent to receive notices from us electronically. You agree not to export or re-export the Service in violation of U.S. export laws.

18. Contact

Questions about these Terms? Reach us at hello@techpool.tech. Legal notices may be sent to Techpool Inc., 850 E Lime St, P.O. Box 1057, Tarpon Springs, FL 34689, USA.